Services
AI chatbots that know your business, not the internet
An assistant that answers the moment someone asks, day or night, from what your business has actually written down. It sorts the genuine enquiries from the rest and hands you the good ones with the details already in them — a faster answer for your customers, and your evenings back.
What that includes
Everything in AI chatbots
- 01Trained on your business, not on the internet
- 02Kept up to date as your services change
- 03Sorts the real enquiries from the time-wasters
- 04You set the tone, and the rules about what it will not answer
- 05Hands the conversation to you the moment it should
Answer website questions the moment they’re asked
Most enquiries arrive when you are busy — on a job, with a client, or after hours — and the business that answers first usually gets the conversation. An assistant answers straight away, day or night, from what your business has actually written down.
Only the good leads reach you
It asks what you would ask on the first call, politely turns away the work you do not take, and hands you the genuine enquiries with the details already in them. You stop spending your evenings sorting enquiries, and start the day knowing which ones are worth a call.
- Your rules for what is in and what is out — not its own
- Every lead arrives already written up
- Handed over to you the moment the conversation needs a person
Better service, without more staff
Customers get a real answer at nine at night instead of a contact form and a wait. And the questions they ask tell you exactly what your website is not answering — usually the most valuable thing to come out of the first month.
Built with your website, not bolted onto it
A chatbot stuck on the side of an old website has to answer everything, because the site answers nothing. We build the two together, so the pages do the talking and the assistant does the sorting — which keeps its running costs down and its answers sharp.
What happened at AHO Renovations
AHO Renovations, a Brisbane renovation builder, relaunched on 5 September 2026 with an assistant and a renovation planner built together. Observations from the first four weeks, measured on 3 October 2026 — there is a version of this page written for builders.
- Five enquiries by 3 October, three of them through the renovation planner — four bathrooms and an extension, the extension arriving with plans already drawn
- A pool, a laundry-only job and small repairs turned away without ever reaching the owner
- Half her replies came straight from the business’s published answers, with no AI call at all. The AI behind her has cost US$0.03 in total, with no errors
- Her conversations so far have mostly been short questions — do you do pools, what happens if I get in touch — rather than leads. That is what we are watching as the numbers grow
- The requests coming in are for whole-room renovations and extensions, the larger work the rebuild was aimed at
- The owner tells us the planner and the assistant together have given him a lot more of his time back — time he is putting into growing the business in the direction he wants
Proof you can check
What this looked like for a named client
- 7
- enquiries through the new website
- 7,726
- times Google put his name in front of a searcher
- 839
- views of his Google Business Profile
- $0
- spent on Google Ads
Enquiries to 12 October 2026; Google search for the 28 days to 10 October 2026; Business Profile for 1 September to mid-October 2026. Measured from the site’s own enquiry records, Google Search Console and the business’s Google Business Profile. The old website recorded nothing, so there is no before-figure for any of it. Being shown is not being chosen: most of the searches are small ones, and the enquiries are the figure that matters.
Questions
Questions we get asked about this
What stops it telling a customer something wrong?
Two things. It answers from what we have written down about your business rather than from what the model happens to remember, and it has an explicit list of things it will not answer — a firm quote, a delivery promise, anything commercially binding. When it hits one of those it hands the conversation to you instead of guessing.
Will it annoy people the way most website chatbots do?
The ones that annoy people are the ones that interrupt, cannot answer anything, and will not let you reach a human. Ours is there when someone opens it, answers the questions that actually decide a sale, and gets out of the way. If it cannot help, it says so and passes you over.
How much work is it for me to set up?
A conversation, mostly. Services, how pricing works, where you will travel, lead times, what happens after an enquiry, and the twenty questions you answer most often. We write it up, you correct it, and that becomes what the assistant knows. Keeping it current is part of the monthly work.
What is the difference between an AI website assistant and a chatbot?
Mostly what people have come to expect of each. “Chatbot” usually means the scripted thing with buttons that cannot answer anything nobody anticipated. A website assistant answers in its own words, from what your business has actually written down, and knows when to stop and fetch a person. We build the second one — but the word matters far less than whether it can answer the question that decides the sale.
Can we put an assistant on the website we already have?
Not a customer-facing one, no — and it is the one thing on this page we say no to. An assistant that talks to your customers makes us answerable for what it says on a site we do not control and cannot see changing, which is not a risk we can carry for you honestly. It comes as part of a build with us. If what you are after is better enquiries rather than a chat window, the other half of this works on any website: we can qualify the enquiries already reaching your inbox without touching your site at all.
What does an AI chatbot cost in Brisbane?
It is part of a monthly subscription rather than a one-off build, because an assistant nobody updates is wrong within a quarter — your services move and it carries on answering the old ones. It is added to a Growth build, quoted after a conversation, and the automation behind it — follow-ups, routine replies — can be added the same way. What moves either is how much your business has already written down, and how many systems the assistant has to reach into.
What happens to the conversations people have with it?
They are kept so you can read what people actually asked, which is usually the most valuable thing to come out of the first month. We agree a retention period with you, publish it, and enforce it in code — a period stated on a privacy page and not applied by anything is a representation you cannot back, which matters more here than it sounds.
How do we know whether it is working?
By what it changed, not by how many chats it had. Three numbers are worth watching: how many conversations ended in an enquiry, how often it had to hand over, and what people asked that your website does not answer. The last one usually pays for the whole thing, because it tells you exactly what to go and put on the site.
Worth reading on this
Go deeper
Pricing
What does an AI chatbot cost in Australia?
From about $2,000 for a basic build to $50,000 for something genuinely custom. The spread is almost entirely about what the bot is allowed to say and what it has to connect to.
Read itAI assistants
A website chatbot is only as good as what it actually knows
Most business chatbots fail for one reason: they were never given accurate information about the business. The model is rarely the problem.
Read itThe rest of it
Everything else we do
Want to know whether this is the part that would actually move the numbers?
Tell us what the business is trying to change. If this is not the thing holding you up, we will say so and point at what is.
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